Musculi - Frequently Asked Questions
What are my payment options?
We have a safe online payment system for Visa, MasterCard, Ban contact, Mister Cash, Maestro, Diners Club, Ogone, iDeal and PayPal
Is VAT included in the total price?
VAT is always included in the total price of the Musculi products.
What are the conditions for free delivery?
We have free shipping to every country. The free delivery depends on the price of your order and the country you live in.
Please take note of the table below:
|Country||Free delivery from||Paid delivery fee|
|Belgium, Netherlands, Luxemburg, Germany, France||€25||€3,95|
|Spain (mainland only)||€100||€15|
|Lithuania, Latvia, Poland||€125||€15|
|Sweden, Estonia, Slovenia, Slovakia, Czech Republic, Hungary||€150||€15|
|Bosnia and Herzegovina, Bulgaria||€200||€25|
How long after placing my order should I expect delivery?
Our goal is to deliver our products to you as soon as possible. Delivery times may vary between countries.
Please take note of the table below:
|Country||Estimated delivery time|
|Belgium, Netherlands, Luxemburg, Germany, France||1 working day|
|Denmark||2 working days|
|Austria, Hungary||2 - 3 working days|
|United Kingdom, Italy, Lithuania||2 - 4 working days|
|Sweden, Estonia, Finland||2 - 5 working days|
|Ireland, Slovakia, Czech Republic, Iceland||3 working days|
|Poland, Slovenia, Romania||3 - 4 working days|
|Spain (mainland only)||3 - 5 working days|
|Norway||3 - 6 working days|
|Latvia, Bulgaria||4 working days|
|Croatia||4 - 7 working days|
|Greece||5 working days|
|Bosnia and Herzegovina, Serbia||5 - 6 working days|
How am I sure that my product is secure and safe?
All buckets are sealed with an external Musculi sleeve around the neck and an internal seal in the cover.
The Musculi sleeve contains the Musculi logo.
All bags are personalized Musculi bags with an internal hasp and an external heat seal across the width of the bag.
If you received a product without the Musculi sealing, we are not responsible for its content.
For the distribution of our products we are currently working with DPD, a well-known and safe parcel distributor.
Who do I contact if I have issues with my order/package?
If you have any questions, comments or requests about Musculi products or an order you have placed, you can always contact the Musculi team by filling in the web form on our contact page or by sending an email to email@example.com. From 9AM until 4PM on weekdays, you can also contact us via the live chat on our shop.
Is it safe to take Musculi products when I’m pregnant?
All the Musculi products are made from high quality resources and with the highest standards in safety and hygiene. Still, we always recommend to ask your GP for advice if you are pregnant or suffer from any kind of condition.
I’m not sure about the usage of a Musculi product. Who can I contact to help me with this?
We always display the recommended usage on the labels of the Musculi products and on the Musculi webshop. If you have any more questions, you can always send an email to firstname.lastname@example.org or by filling in the web form on our contact page. From 9AM until 4PM on weekdays, you can also contact us via the live chat on our shop.
Is it possible to leave a review of a Musculi product?
You can rate and review every product on our shop. Reviews are welcomed and by writing a review you are sharing your Musculi experience with other customers. All reviews are subject to approval by our website staff.
I also want a diet plan or a workout plan to get more results. Can Musculi offer me that?
For diet plans and workout programs we advise you to go to our main website. We have a large database of recipes, diet plans and workout programs listed there.